Head of Technology Operations - Hybrid/SaaS

Head of Technology Operations is required by this SaaS product organisation as they look to bring their current outsourced work back inhouse, across operational reliability, security and day-day technical operations.

Reporting to the CTO, you’ll have significant autonomy on strategically driving improvement and building/managing a team to ensure internal operations.

What You’ll Do

• Oversee daily operations of digital systems, applications, and infrastructure
• Lead and develop the application support function
• Ensure strong cyber security, GDPR compliance, and PC-DSS/Cyber Essentials Plus standards
• Support successful technical project delivery
• Champion quality assurance and robust testing
• Identify opportunities to improve efficiency and optimise digital operations
• Act as the main point of contact for digital service performance and stakeholder communication

• Proven experience in digital/IT operations management
• Strong leadership, communication, and problem-solving skills
• Solid understanding of infrastructure, application support, and project delivery
• Cyber security knowledge and compliance experience
• PCI-DSS experience (implementation or maintenance preferred)
• Cyber Essentials Plus experience (required)
• Background in SaaS or digital product environments
• Experience building internal teams and reducing MSP reliance
• Pragmatic approach to ITIL in a fast-moving business