IT Coordinator

IT Coordinator to install and configure hardware and software, troubleshoot issues, and provide technical support.

— Day-to-Day Tasks —

1. Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers, laptop and desktop computers at OMH Central Office.

2. Responsible for ensuring that computers and clinical hardware work efficiently and effectively, enabling employees to do their jobs without issue.

3. Must independently troubleshoot issues that arise during device usage, and find solutions to common issues and author user guide documentation.

4. Will assist the oversight of OMH device asset inventory and the procurement of new equipment if necessary.

• 36 months of experience supporting Apple (iOS) mobile devices

• 36 months of experience with enterprise mobile device management (MDM) solutions

• 12 months of experience with Omnissa Workspace One MDM
• 12 months of experience writing help guides and how-to’’s
• 12 months experience with asset inventory management
• 12 months of experience training/guiding end users
• Bachelors Degree