IT User Support Specialist (Tier 1 Support)

Merchants Bank

Winona, MN, United States

11 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$47,590.0 - $57,096.0

Working hours

Shift work

Job source

www.disabledperson.com

Tech stack

Software Troubleshooting Information Technology User Accounts

Job description

Merchants Bank, Winona, is seeking an IT User Support Specialist (Tier 1 Support) to join our team. Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.

This position will be the first point of contact for internal users experiencing technical issues and provide troubleshooting and support for issues related to user accounts, hardware and software. Will troubleshoot and resolve basic issues and escalate to higher support as needed. Will maintain a high level of customer service ensure support tickets are logged and updated.

Requirements

Must have a minimum of 1 year of experience in a customer service role. An Associates degree in Information Technology or related field preferred. Must have excellent communication and interpersonal skills, strong troubleshooting and problem-solving skills, and be able to work independently and as part of a team.

Benefits & conditions

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.