Second Line Support Engineer

Are you a tech-savvy problem solver who loves helping people get the most out of technology? Join our team as a 2nd Line IT Support Engineer and be the go-to expert for complex IT issues.

What you’ll do

• Provide second-line support for desktop, server, and network issues across Windows, Linux, and cloud environments.
• Escalate complex issues from 1st line support and work towards timely resolution.
• Support software installations, upgrades, and configuration.
• Assist with user account management, access permissions, and IT policies.
• Document solutions and maintain knowledge base articles.
• Collaborate with 3rd line teams for advanced troubleshooting and projects.

What we’re looking for

• Previous experience in 2nd line IT support or a similar technical role.
• Strong knowledge of Windows Server, Active Directory, networking, and cloud platforms.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.
• Good problem-solving skills and a customer-focused approach.
• Exposure to scripting (PowerShell, Bash, or Python) is a plus.
• Be part of a supportive and collaborative IT team.
• Opportunity to learn and progress towards 3rd line or specialist IT roles.

• Previous experience in 2nd line IT support or a similar technical role.
• Strong knowledge of Windows Server, Active Directory, networking, and cloud platforms.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.
• Good problem-solving skills and a customer-focused approach.
• Exposure to scripting (PowerShell, Bash, or Python) is a plus.
• Be part of a supportive and collaborative IT team.
• Opportunity to learn and progress towards 3rd line or specialist IT roles.