AJ
Austin Joy
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2nd Line Support Engineer
Digital Waffle
Birmingham, UK
6 days ago
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Apply on www.collegerecruiter.com
Prepare application
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
Tech stack
Access Control List
Microsoft Azure
Spanning Tree Protocols
Microsoft Online Services
Firmware
Issue Tracking Systems
Networking Hardware
Network Troubleshooting
Routing
Cloud Services
Microsoft SharePoint
Virtual Local Area Networks
+5 more
Backup and Restore
Wireless Networks
Firewalls (Computer Science)
Storage Technologies
Firewall Services Module
Job description
- Provide Level 2 technical support across networking, infrastructure, and cloud services.
- Troubleshoot complex networking issues, including VLANs, routing, and switching.
- Configure and maintain VLANs, ACLs, and firewall policies.
- Diagnose and resolve Spanning Tree Protocol (STP) issues and network performance problems.
- Support and maintain firewall, switching, and wireless infrastructure.
- Perform firmware and software upgrades on networking equipment.
- Manage and maintain virtualisation environments, including VM lifecycle management.
- Support Microsoft 365 services, including Exchange Online, Teams, and SharePoint.
- Assist with Azure infrastructure and provide support for cloud resource fundamentals.
- Support SAN storage environments and maintain an understanding of storage architecture principles.
- Perform remote troubleshooting of technical incidents and service requests.
- Work within an ITSM ticketing system, managing incidents, service requests, prioritisation, and escalation processes.
- Maintain and update technical documentation and knowledge base articles.
- Assist with backup technologies and data protection processes.
Requirements
- Strong troubleshooting and analytical problem-solving skills
- Networking Experience
- VLAN configuration and management
- Static routing on switches and firewalls
- ACL (Access Control List) creation and modification
- Inbound and outbound firewall policies
- Firewall Experience
- Switching Experience
- Experience supporting:
- Wireless Networking
- Experience supporting wireless environments
Apply for this position
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Apply on www.collegerecruiter.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Talks and stories from around this role — technically off-topic, practically not.
Moments
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Enhancing network privacy with routing fees and onion routing
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Transitioning artificial intelligence infrastructure into scalable commodity cloud services
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1:34 min
Pivoting careers into specialized platform engineering roles
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Overview of the three Google Maps routing applications
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Software engineering journey and local Manchester roots
Jonathan Tang · Coffee With Developers
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