Third Line Analyst

You’ll join an onsite team supporting a highly secure, enterprise-scale customer environment in Derby. Working across Wintel server, networking and infrastructure technologies, you’ll play an important role in maintaining critical services while contributing to ongoing technical improvement and project delivery. This is an excellent opportunity for someone who enjoys solving complex technical problems and working in a collaborative, onsite team environment. What you’ll do

• Offering solutions and workarounds to incidents/problems.
• Working to SLA’s and deadlines.
• Reviewing services and application delivery.
• Prioritising and managing several tasks at a single time.
• Establishing a good working relationship with wider teams and customers alike.
• Keeping up to date with advancements in technology.
• Working with a variety of customers to gain a detailed understanding of their requirements.
• Designing, developing, and deploying technologies on Windows Platforms.
• Providing remote on-call out of hours support., * Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP, and Kerberos.
• VMware/VxRail.
• DHCP.
• Exchange 2019/SE.
• Microsoft Windows Server (2016, 2019, 2022 & 2025) - including server core.
• Skype for Business 2019/SE.
• Windows 10.
• Core Windows infrastructure components (DHCP, Windows failover clustering, etc.).
• Designing, developing, and deploying technologies on Windows Platforms.
• PKI and Certificate Management.
• Quest Tools (Active Roles, Change Auditor, Recovery Manager).
• Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS, and DLP).
• Scripting (PowerShell, VB, etc.).

Desirable:

• Exposure to Citrix technologies.
• Exposure to Virtualization technologies.
• Exposure to Messaging technologies.
• Ivanti Device Control.
• SecureEnvoy 2FA.
• Nexthink.
• Trelix ePO.

• Either currently holds DV clearance or SC cleared and eligible to undertake DV.
• Experience working of a third line capacity in Managed Services providing specialised support across Windows Server Platforms.
• Excellent troubleshooting skills and demonstratable ability to make key technical decisions independently.
• Excellent communication skills.
• Prioritisation and task management skills.

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. We’re a place where you can belong With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!