IT Support Specialist

We are looking for a reliable and technically skilled IT Support Specialist to join our team. In this role, you will serve as a primary point of contact for end-user technical support across both Windows and Mac environments, troubleshooting hardware, software, and connectivity issues in a fast-paced professional setting. Experience with Microsoft 365 and Apple ecosystems is a strong advantage., * Provide hands-on and remote technical support for Windows and macOS desktops and laptops

• Diagnose and resolve hardware, software, and network connectivity issues in a timely manner
• Install, configure, and troubleshoot Microsoft Office, Microsoft 365, and Adobe products
• Support and maintain Apple and Lenovo hardware across the organization
• Troubleshoot browser issues across Internet Explorer 10 & 11, Chrome, and Firefox
• Manage and resolve VPN/connectivity and remote access issues
• Utilize Remote Desktop and other remote control applications to support end users
• Diagnose and resolve network printer errors and configuration issues
• Install and configure Windows OS on new and existing machines
• Operate effectively within a TCP/IP network environment
• Document support requests, resolutions, and escalations through a ticketing system
• Collaborate with IT team members to improve processes and reduce recurring issues

Do you have experience in macOS?, Do you have a High school diploma or GED?, * High School Diploma or GED required

• Minimum of 2 years of experience in a professional IT support or help desk environment
• Hands-on experience supporting both Windows and macOS operating systems
• Familiarity with Microsoft Office Suite and general productivity tools
• Strong troubleshooting and problem-solving skills with a customer-first mindset
• Clear written and verbal communication skills, * Technical certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102)
• Experience with Apple hardware (MacBooks, iMacs) and Lenovo business laptops
• Microsoft 365 (M365) administration experience, including Exchange Online, Teams, SharePoint, or Intune
• Familiarity with Endpoint Management tools (e.g., SCCM, Intune, Jamf)
• Prior experience in a corporate or enterprise IT support environment

Technical Competencies

Operating Systems & Hardware

• Windows desktop support (Windows 10/11) and macOS support
• Experience with Apple and Lenovo hardware configuration and troubleshooting
• Windows OS installation and configuration

Networking & Connectivity

• Working knowledge of TCP/IP environments
• VPN troubleshooting and remote access support
• Network printer setup and error resolution

Applications & Productivity

• Microsoft Office and M365 suite (Outlook, Teams, SharePoint, OneDrive)
• Adobe product installation and troubleshooting
• Browser support: Internet Explorer 10 & 11, Google Chrome, Mozilla Firefox

Remote Support

• Windows Remote Desktop and other remote control tools
• Ability to effectively diagnose and resolve issues without being on-site

3.93.9 out of 5 stars Washington, DC 20001 Hybrid work $50,000 - $70,000 a year - Full-time