Data Strategy and Operations Manager

• Own and maintain the integrated EO Data & AI strategy roadmap, including plans, milestones, dependencies, RAID, decision points and escalation paths.
• Own portfolio-level oversight of in-flight initiatives, actively driving risk/issue management, dependency resolution and timely escalation.
• Own executive-ready reporting for senior stakeholders and Group CDATO (progress, risks, dependencies, delivery confidence, and value), ensuring a single source of truth.

Own benefits management and value realisation governance

• Own the benefits/value management framework across data initiatives (definitions, baselines, evidence standards and cadence).
• Govern benefit tracking with delivery/value stream leads, challenging assumptions and ensuring value is evidenced and reported.

Own strategic communications and engagement

• Own the communications plan for the EO Data & AI portfolio (updates, showcases, success stories), tailoring messages for different stakeholder audiences and decision forums.
• Proactively manage stakeholder expectations, surfacing trade-offs and impacts clearly.

Lead cross-functional alignment and operational effectiveness

• Lead cross-functional alignment across Data, Technology, Finance and business stakeholders to resolve blockers, align dependencies and maintain shared commitments.
• Own continuous improvement of Data Strategy & Operations ways of working, artefacts and governance effectiveness.

• Experience in strategy, portfolio management, transformation or operations roles, ideally within data or technology environments.
• Strong organisational and coordination skills, managing multiple initiatives in parallel.
• Experience supporting prioritisation, planning or delivery governance.
• Strong stakeholder engagement and communication skills.
• A structured, delivery-focused mindset with strong attention to detail.
• Ability to operate effectively within a matrix organisation., Analytical Thinking, Business Data Analytics, Coaching for success, Collaboration Tools, Commercial Acumen, Critical Thinking, Data Quality Assessments, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Management, Strategic Planning

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025:

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

QBE Europe is recruiting a Data Strategy & Operations Manager to join the EO Data & AI function. This role supports the ongoing transformation of Data, Analytics and AI by providing strong execution discipline, portfolio coordination and change enablement across the data capability.

Working closely with the Head of Data Strategy & Operations, the role ensures that data initiatives are prioritised, planned and tracked effectively, and that change is delivered into value streams in line with enterprise priorities.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries - which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind., QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.