Junior IT Administrator

As a TAG Junior IT Administrator, you will handle hands-on kit assembly, imaging, asset tagging, inventory control, and field issuance/returns. You will perform device QA, peripheral management (Faraday bags, data blockers, MFA tokens), and basic troubleshooting. In this role, you’ll maintain accurate lifecycle records over 2-3 years.

Security Requirement:

• An active SECRET clearance

Roles and Responsibilities:

• Receive, unbox, and inspect COTS devices (laptops, tablets, VPN routers) and security peripherals; verify against purchase orders and government-specified requirements.
• Asset tag, serialize, and record devices in inventory systems; prepare kits to standard BOMs.
• Apply golden images and profiles; join devices to management (Intune/Endpoint Manager); run validation checklists.
• Stage VPN clients, MFA/2FA methods, and required software; perform functional testing prior to issuance.
• Maintain real-time inventory accuracy; perform cycle counts; reconcile discrepancies; manage spares pool and RMAs.
• Issue kits to users; coordinate local delivery/receipt; record chain of custody and tamper-evident seal status; process returns and end-of-life sanitization per SOP.
• Handle basic tickets (password/MFA resets, client install issues, peripheral replacements); escalate when needed.
• Keep build sheets, issuance forms, and checklists current; update knowledge base with common fixes.

• 1-3 years experience in IT operations or hardware support.
• Certifications: CompTIA Network+ or CompTIA A+.
• Technical Skills: Windows/mobility basics, hardware assembly, imaging tools, inventory systems; comfort with VPN/MFA setup steps and peripherals.
• Soft Skills: Detail orientation, reliability, safe handling, and clear documentation.

Preferred

• Experience with RMA processes and chain-of-custody protocols.
• Prior USG support experience or familiarity with compliance-minded operations.

To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions., The Ascendancy Group (TAG) was founded on and thrives based on relationships, reputation, and trust.

We are passionate about everything we do.? One hundred percent of our government-focused teammates are former members of the Department of War or the Intelligence Community who still believe in supporting our nation. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation’s security.