Desktop Technician

ASCENT SERVICES GROUP LLC

Charlottesville, VA, United States

21 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$37,440.0 - $41,600.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Desktop Computing Graphics Software Virtual Private Networks (VPN) Networking Basics Software Asset Management Software Deployment Software Engineering Computer Equipment Information Technology Laptops Network Server

Job description

Respond to requests for technical assistance via phone or electronically (tickets).

Educate end-users on how to resolve various hardware and software problems.

Diagnose and resolve technical hardware and software issues.

Track and route problems and requests and document resolutions.

Stay current with system information, changes, and updates.

Setup new user hardware/ software.

Maintain hardware and software inventory.

Clone computer using imaging software; maintain clone images.

Provide technical assistance for all printers and scanners.

Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Requirements

CompTIA A+ (preferred)

1 - 3 years’ experience supporting Windows7/Win10/365 desktop/laptop PCs.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software, patches, updates on Desktops, Laptops, Servers

Experience troubleshooting basic network, software, printing problems.

Customer Service Experience a must!

Benefits & conditions

Pulled from the full job description

401(k)
Health insurance
Paid time off
Vision insurance
Dental insurance, * 401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Good distractions

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