Network Infrastructure Patch Management Analyst

• Co-ordinate and track network device firmware/software patching activities for Cisco IOS/IOS-XE, Juniper JunOS, Aruba, and Palo Alto as per approved change records.
• Perform pre-patch tasks including verifying device backups, confirming maintenance window communications, and validating access.
• Execute standard patching steps such as image upload, verifying MD5/SHA hash, and scheduling reloads under supervision.
• Monitor device health post-patching by verifying interface states, routing tables, and connectivity.
• Log patch activity and outcomes in ITSM tickets using ServiceNow or Remedy.
• Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
• Communicate maintenance windows to impacted stakeholders and NOC teams.
• Escalate unexpected device failures, routing disruptions, or patching errors immediately.
• Assist in generating weekly patch compliance reports for the network estate.

Nice to Have:

• Cisco Certified Network Associate (CCNA).
• CompTIA Network+.
• ITIL 4 Foundation.

• Basic understanding of networking fundamentals including OSI model, IP addressing, VLANs, and routing basics.
• Familiarity with Cisco IOS CLI commands such as show version, copy commands, and reload.
• Awareness of device backup processes including TFTP/SCP configuration backups.
• Basic knowledge of network management systems such as SolarWinds, CiscoWorks, or similar.
• Ability to follow detailed step-by-step patching runbooks.
• Understanding of ITSM change management and maintenance window concepts.
• Strong verbal and written communication skills for co-ordinating maintenance windows.
• Comfortable working in shift and on-call environments including nights and weekends., * Network Infrastructure Patch Management.
• Cisco IOS.
• Juniper JunOS.
• Aruba.
• Palo Alto.
• ServiceNow.
• Remedy.
• SolarWinds.
• CiscoWorks.
• ITSM.
• VLANs.
• Routing.

Qualification And Education:

• 2+ years of experience in network infrastructure or patch management.
• Accurate and methodical approach to following change procedures.