Network Patch Management Analyst

The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers., * Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.

• Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.
• Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.
• Monitor device health post-patching: verify interface states, routing table, and connectivity.
• Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).
• Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
• Communicate maintenance windows to impacted stakeholders and NOC teams.
• Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.
• Assist in generating weekly patch compliance reports for the network estate.

• Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.
• Familiarity with Cisco IOS CLI commands (show version, copy commands, reload).
• Awareness of device backup processes (TFTP/SCP configuration backups).
• Basic knowledge of network management systems (SolarWinds, Cisco Works, or similar).
• Ability to follow detailed step-by-step patching runbooks.
• Understanding of ITSM change management and maintenance window concepts.

SOFT SKILLS & COMPETENCIES

• Accurate and methodical capable of following change procedures without deviation.
• Clear communication for co-ordinating maintenance windows with NOC and application teams.
• Comfortable working in shift / on-call environments including nights and weekends.
• Escalates promptly and accurately when issues arise.

PREFERRED CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• ITIL 4 Foundation

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.