Onsite Desktop Support Specialist

firstPRO is seeking a motivated a Desktop Support Technician to join our clients IT Support Services team. This role is responsible for delivering hands-on technical support across a multi-site corporate and manufacturing environment, ensuring end-user devices, applications, and systems remain secure, reliable, and fully operational. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and experience supporting a broad range of enterprise technologies., * Provide day-to-day technical support for desktops, laptops, peripherals, and end-user applications, including diagnosing and resolving hardware and software issues

• Support and maintain Windows 11 environments, including configuration, updates, and troubleshooting
• Administer and support Microsoft 365 services, including Outlook, Teams, and OneDrive
• Manage user accounts, permissions, and distribution groups within Active Directory
• Support collaboration platforms such as Microsoft Teams and Webex
• Maintain and update asset inventory records for deployed and in-stock equipment
• Perform laptop imaging, provisioning, deployment, and device setup using standard enterprise tools
• Troubleshoot network connectivity issues, including basic LAN/WAN diagnostics and remote access support
• Provide VPN and RSA multi-factor authentication support
• Install, configure, and troubleshoot printers and related peripherals
• Support mobile devices, including Apple iOS and Android platforms, utilizing MDM tools
• Create and maintain knowledge base documentation and support articles
• Document incidents, resolutions, and processes within the IT ticketing system
• Deliver a high level of customer service through responsive support and clear communication
• Partner with other IT teams to escalate and resolve more complex technical issues

Do you have experience in iOS?, * 3-5 years of experience in desktop support or end-user support within a corporate environment

• Hands-on experience supporting:
• Microsoft 365 (O365)
• Active Directory
• Windows 11
• VPN and remote access technologies
• Basic LAN/WAN networking concepts
• Experience with laptop imaging, deployment, and endpoint provisioning
• Experience supporting mobile devices and MDM platforms
• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent customer service, verbal communication, and written documentation skills
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance