Desktop Support Technician

firstPRO is hiring a Desktop Services PC Technician for a growing organization in the Greater Reading, PA area. We are seeking a dependable and motivated IT professional to provide hands-on desktop support, workstation deployments, and end-user technical assistance. This role is ideal for someone who enjoys working directly with technology and end users in a fast-paced, team-oriented environment. Responsibilities

• Configure, image, reimage, and deploy desktop and laptop computers.
• Install and configure monitors, docking stations, printers, and other peripheral equipment.
• Perform software installations, upgrades, and data transfers.
• Provide deskside support by troubleshooting desktop hardware and software issues.
• Set up workstations for new hires and replacement equipment.
• Support office moves by disconnecting, relocating, and reconnecting IT equipment.
• Manage and prioritize support requests through a ticketing system.
• Coordinate directly with end users to schedule equipment deployments and resolve technical issues.
• Partner with internal IT teams to ensure timely resolution of support requests.
• Adapt to changing priorities and provide excellent customer service in a dynamic environment.

• 2+ years of desktop support or PC technician experience.
• Hands-on experience with PC imaging and reimaging.
• Experience installing and supporting desktop software.
• Experience providing deskside technical support.
• Familiarity with Microsoft Intune, ServiceNow, Eracent, or similar endpoint management or ticketing platforms.
• Excellent verbal and written communication skills with a strong customer service focus.
• Strong troubleshooting, organizational, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift and move computer equipment and walk between work locations throughout the day.

Preferred Qualifications

• Experience supporting workstation deployments and office relocations.
• Experience working in an enterprise IT support environment.

3.73.7 out of 5 stars Reading, PA 19612 Hybrid work $24 - $29 an hour - Full-time