Executive Technology Specialist

This person provides high-touch, white glove IT support to C-level executives and senior leadership, delivering a seamless technology experience with professionalism, discretion, and exceptional customer service. This role is responsible for proactively managing and supporting executive technology needs across office, home, and remote environments, ensuring minimal disruption and maximum productivity. The ideal candidate has extensive experience directly supporting executives, demonstrates executive presence and strong interpersonal skills, and can anticipate needs while resolving technical issues with urgency and minimal user effort.

This individual supports both Windows and Apple environments, manages executive office and home technology infrastructure, and collaborates with internal IT teams to implement secure, reliable, and user-focused solutions. Success in this role requires outstanding communication skills, emotional intelligence, adaptability, confidentiality, and the ability to perform effectively in high-pressure and fast-paced executive environments.

JOB SCOPE:

This role requires a highly self-directed professional who exercises strong independent judgment, prioritization, and decision-making skills in support of executive leadership. Work is varied, fast-paced, and often sensitive in nature, requiring a high degree of professionalism, technical expertise, adaptability, and discretion.

The incumbent will regularly interact with C-level executives and senior leadership and must be capable of delivering a polished, proactive, and customer-focused support experience while balancing multiple priorities and urgent requests., * Deliver concierge-level, white glove IT support for C-level executives and senior leadership, ensuring an exceptional technology experience with minimal executive disruption.

• Build trusted relationships with executives through professionalism, responsiveness, discretion, and a strong customer service mindset.
• Provide proactive, end-to-end technical support for executive office, home office, conference room, and remote work environments.
• Anticipate executive technology needs and resolve issues quickly, efficiently, and often before they impact productivity.
• Manage the setup, configuration, maintenance, and support of executive home office technology infrastructure, including internet connectivity, Wi-Fi networks, printers, peripherals, mobile devices, and collaboration tools.
• Troubleshoot and resolve issues related to Windows and Apple operating systems, Microsoft Office Suite, Outlook synchronization, VPN connectivity, RSA tokens, remote access solutions, browsers, Wi-Fi, cellular broadband, and mobile devices.
• Support executive meetings, presentations, video conferencing platforms, and special events to ensure a seamless experience.
• Maintain a calm, confident, and solutions-oriented approach while supporting high-profile executives and handling urgent or high-pressure situations.
• Demonstrate exceptional soft skills, including active listening, communication, discretion, adaptability, patience, and executive-level customer service.
• Collaborate with Network, Telecommunications, Security, Infrastructure, and Server teams to implement and maintain secure and reliable technology solutions.
• Maintain strict confidentiality and exercise sound judgment while handling sensitive company and executive information.
• Support the dynamic schedules of senior leadership, including availability for after-hours, urgent, and on-call support when required.
• Create and maintain clear technical documentation, inventory records, and support procedures related to executive environments.
• Collaborate, coordinate, and communicate effectively across departments and technical teams.
• Ensure compliance with HIPAA regulations, corporate security standards, and company policies.
• Demonstrate Company’s Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data this role is a High Risk and Privileged Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

• Minimum high school diploma required. Associate or Bachelor’s degree in Information Technology or related field is preferred. Microsoft, Apple, or other relevant certifications are a plus.
• Minimum of 5 years of IT support experience, including at least 3 years providing direct, dedicated support to C-level executives, senior leadership, or VIP clients in a corporate environment.
• Proven experience delivering white glove, executive-level technical support with strong executive presence and professionalism.
• Strong experience supporting both Windows and Apple environments, including desktops, laptops, mobile devices, conferencing technologies, and peripherals.
• Hands-on experience supporting executive home office environments, including networking, Wi-Fi configuration, printers, conferencing solutions, and endpoint devices.
• Experience supporting executive meetings, conference room technology, and collaboration platforms such as Microsoft Teams and Zoom.
• Strong experience with enterprise support and endpoint management technologies including Altiris, Tanium, Nexthink DEX, ServiceNow, VMware, and Microsoft Office 365 Suite. Familiarity with workstation encryption technologies, virtual desktop infrastructure, endpoint security tools, and enterprise collaboration platforms is required.
• Exceptional interpersonal, verbal, written, and listening communication skills with the ability to interact effectively and confidently with executives and stakeholders at all levels.
• Strong emotional intelligence, professionalism, discretion, and ability to maintain confidentiality in sensitive situations.
• Strong planning, organization, prioritization, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work independently, remain composed under pressure, and deliver high-quality results with minimal supervision.
• Ability to lift up to 50 lbs. and work flexible or after-hours schedules as needed to support executive and business demands.
• Professional business attire is required as this role is onsite at our headquarters and center of excellence.
• Proactive, detail-oriented, highly responsive, and customer-focused, with a commitment to delivering an exceptional executive support experience.

The salary range for this position is $90-95K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.