IT Store Help Desk Analyst Tier I

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks If you’re someone who loves solving tech puzzles and helping people, this role is your sweet spot. As a Store Support Analyst, you’ll be the friendly voice on the other end of the line-guiding our teams through technical hiccups and keeping things running smoothly. From troubleshooting issues to supporting system rollouts, you’ll play a key role in making sure our restaurants stay up, running, and ready to serve up legendary experiences.

What’s On Your Plate

• Answer incoming support calls and provide top-notch customer service
• Diagnose technical issues and walk users through solutions with clarity and confidence
• Log, track, and manage tickets using service desk software
• Support system rollouts and help implement updates across locations
• Assist with installing and setting up new IT equipment
• Juggle multiple issues at once while keeping everything organized and documented, This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Do you have experience in Restaurant experience?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)

• 1+ year of IT experience (preferred)
• 1+ year of customer service experience (preferred)
• Experience with POS systems (restaurant experience is a plus!)
• Familiarity with Microsoft OS and Microsoft 365
• Knowledge of computer hardware and troubleshooting
• Experience with Aloha Manager / MenuLink systems (a bonus!)
• ITIL certification (nice to have)
• Ability to work nights, weekends, and overtime as needed

If you’re ready to bring your tech skills to a fast-paced, people-first environment-we’d love to have you on the team!

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt-our full-service cafe serving up legendary meals

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.