Major Incident Manager

Infinite Computer Solutions (ICS)

Berkeley Heights, NJ, United States

2 days ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Shift work

Job source

www.dice.com

Tech stack

Information Technology Operations Information Technology Splunk Dynatrace Servicenow

Job description

Join a high-performing Incident Command Center team and lead high-impact IT incidents in a fast-paced, mission-critical environment. Coordinate technical teams, drive rapid service restoration, and keep stakeholders informed throughout the incident lifecycle. What You ll Do

Lead and coordinate P1 P4 major incidents and drive timely service restoration.
Assess business/client impact and coordinate resolution across IT and business teams.
Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.
Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.
Drive communication and collaboration with technical teams and leadership.
Support Continual Service Improvement initiatives.

Requirements

Experience: 1 5+ years in Major Incident Management / Command Center environments, * 1 5+ years of experience in Major Incident Management, Command Center, or IT Operations.

Strong communication, coordination, analytical, and problem-solving skills.
Ability to remain calm and make decisions under pressure.
Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.
Understanding of IT infrastructure, networking, computing, and data/storage environments.
ITIL Foundation certification preferred.
Financial services, banking, or payment processing experience is a plus., Ability to work 12-hour shifts, including nights, weekends, and holidays.