IT Specialist l

Kalahari Resorts & Conventions is seeking an IT Specialist l. In this role, you will be part of an IT team responsible for the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our Kalahari applications/systems, analytical & guest-facing platforms/environments, end user computers, devices, audio and visual equipment.

As part of our leadership team, you’ll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll help deliver a seamless guest and associate experience by supporting the technology and systems that keep resort operations running smoothly. This role quickly resolves technical issues and collaborates with business teams to ensure reliable, secure, and efficient technology across the property., * Install and maintain software, security levels, and user access rights.

• Provide timely technical support and ensure high levels of user satisfaction.
• Manage IT help desk tickets and provide remote assistance.
• Maintain accurate IT assets and systems inventory records.
• Maintain knowledge of relevant software, network applications, and systems.
• Follow Change Management and Technical Documentation standards.
• Communicate and collaborate with IT teams and system users to support daily operations.

• Must have a background, consisting of a bachelor’s degree in computer science, Information Technology or Management Information Systems from a four-year college or university; or entry level to three years related experience and/or training; or an equivalent combination of education and experience.
• Familiarity with Windows and Linux operating systems.
• Experience supporting business applications, hardware, and platforms in hospitality, restaurant, gaming, retail, or entertainment environments.
• Familiarity with POS systems, property management systems, tablets, kiosks, payment systems, APIs, and other integrated technologies.
• Experience gathering business requirements and supporting technology solutions within enterprise architecture and technical standards.
• Familiarity with SQL Server, databases, data integrations, APIs, and data/reporting platforms such as Snowflake or Teradata.
• Basic knowledge of IT security, data privacy, compliance, and access management, including PII, PCI, SOX, GDPR/CCPA, and SSO.
• Experience with IT support processes, ITIL practices, and tools such as ServiceNow or Remedy.
• Ability to work with third-party vendors and support change management across development, QA, and production environments.
• Strong communication, documentation, problem-solving, organizational, and time-management skills.
• Customer-focused with the ability to respond to business and operational needs effectively.
• Team player willing to provide support and collaborate as needed.
• You would participate in a team on-call rotation, available to work some off-hours and weekends, on a flexible schedule on-site.

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari Resorts & Conventions, we don’t just create vacations-we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa., At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.