IT Tier II Technician

Kalahari Resorts & Conventions is seeking an IT Tier II Technician. In this role, you will be part of an IT team responsible for the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our Kalahari applications/systems, analytical & guest-facing platforms/environments, end user computers, devices, audio and visual equipment.

Additionally, you would develop and maintain a general understanding of business operations, combined with prior IT experience and knowledge, to triage and resolve technical issues and problems. You would be a part of a team to install, configure, and test new versions, patches, and upgrades, partnering with the necessary infrastructure and IT Security enterprise teams. You would participate in a team on-call rotation, be available to work some off-hours and weekends, and have a flexible on-site schedule. This position may require travel to other resort locations on occasion.

As part of our leadership team, you’ll embody our Promise to Lead with Love- by serving others with patience, empathy, and accountability. They understand that behind every ticket is a person trying to do their job. By listening first, communicating clearly, solving problems thoughtfully, and supporting both users and teammates, they create trust and deliver an exceptional service experience.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, We do require that you have a background, consisting of a bachelor’s degree in computer science, Information Technology or Management Information Systems from a four-year college or university; or three to five years related experience and/or training; or an equivalent combination of education and experience.

• Strong technical IT background with experience supporting hospitality, restaurant, gaming, retail, or entertainment technologies, including POS systems, property management systems, kiosks, tablets, payments, and other business-critical applications.
• Experience collaborating with business teams to gather requirements, support solution design and implementation, and maintain application environments across Windows, Linux, databases, integrations, and reporting platforms.
• Knowledge of IT operations and support best practices, including incident, problems, and change management, vendor coordination, system documentation, security compliance, and production support.
• Excellent communication, organization, and problem-solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

At Kalahari Resorts & Conventions, we don’t just create vacations-we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa., At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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