Director, Software Engineering

The Director, Software Engineering, Kiosk and Restaurant Platform is part of the Restaurant Technology team and reports to the Sr Director, Software Engineering of the Restaurant Ordering group. The Director will be responsible for establishing engineering excellence and delivering new capabilities in the current Kiosk application and lead the stable platform to run our POS and Kiosk application. This role will lead a team of 28 employees in addition to external technical resources to ensure the goals of the application and platform are met. This is an exciting opportunity for an experienced technology leader to help delivering the capabilities for the key restaurant applications in McDonald’s echo system., * Drive tech strategy, design, and development of Kiosk application and Platform foundation for our POS/Kiosk application.

• Partner with key collaborators, like Product Management, Solution Architecture, Data & Analytics, and Security, to align technology strategies to support product roadmaps.
• Lead architectural discussions and oversee tech delivery of both internal resources (e.g., engineers) and vendors for the Kiosk Application and Platform engineering activities.
• Enforcing engineering and design best practices (e.g., modularity) are leveraged for new feature enhancement.
• Define and enforce quality standards (functional and non-functional requirements) and program-wide acceptance criteria.
• Manage security compliance, data integrity, and standards for all in-scope products and platforms to ensure sensitive data is secure.
• Deliver technology solutions that enable the business to deliver against their vision, mission, and strategy.
• Manage and own the product and platform milestones, budget, and associated ROI.
• Act as interface into tech organization for other enterprise functions (e.g., restaurant ops, Consumer team).

• At least 10 years’ experience in hands-on technical roles showing progressive growth in responsibilities, with a strong background in software engineering, architectural design, and application development.
• At least 7 years’ experience working in an Agile software development environment and leading large software engineering teams.
• Experience partnering with stakeholders in a complex, global matrixed org setup.
• Experience leading large-scale global change programs impacting people, process, and technology.
• Strong people management and development experience.
• Understanding of restaurant applications and operational requirements of restaurant technology.
• Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology).
• Deep understanding of global complexities and Segment / Market differences.
• Experience managing complex deployments across multiple regions.
• Experience managing P&L of the department and develop financial forecasts.
• Impact-minded approach, with ability to articulate goals and instill action and alignment towards reaching them.
• Strong communication skills with comfort in speaking with business stakeholders.
• Strong problem solver with ability to manage and lead the team to push the solution and progress.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog) to learn how technology and our global team are directly enabling the Accelerating the Arches strategy., The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.