Desktop Support Technician

The desktop support technician will provide hardware (desktop, laptop, and tablet) software, and printer support to users while maintaining a high level of customer satisfaction. Installs, modifies, and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users., * Monitor the help desk ticketing system and complete tickets promptly.

• Escalate complex issues to teammates and/or vendor support for assistance as required.
• Installation, configuration, and troubleshooting of desktops, laptops, printers, tablets, and other devices.
• Installation, configuration, and troubleshooting of software. Examples include Windows 7, Windows 10, MS Office Products, Adobe, Antivirus, and various BioPharma production software.
• Provides computer and software training and support to new and existing users as needed.
• Receive and inventory new equipment, and process surplus IT equipment leaving the environment.
• Track IT assets and ensure they are labeled correctly for tracking.
• Participate in various projects as required by management such as system rollouts, PC, and printer refreshes.
• Facilitates employee moves (PCs, phones, etc.)
• Identifies hardware and software needed to satisfy user requirements.
• Provide telephone, in-person, and remote support to end-users.
• Provides updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person.
• Connects users to networks and provides initial login training.
• Travels between sites to perform assigned duties.
• Performs all other duties as assigned.

Do you have experience in Windows Remote Desktop?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Computer Science, or similar field or two (2) to four (4) years of experience supporting laptops/desktops/devices and troubleshooting problems related to end-user applications and connectivity.

• Demonstrated knowledge of Windows Active Directory.
• Experience using PDQ or other software distribution applications.
• Demonstrated knowledge of Microsoft Outlook.
• Experience supporting users in a Windows Remote Desktop/Terminal Services environment.
• Experience working in at least a 100 + user environment preferred.
• Great problem-solving skills; can retain important information.
• Must be able to work in a team-oriented environment.
• Self-starter that can work with minimal supervision when assigned tasks.
• A friendly, customer service attitude.
• Can communicate technical concepts in non-technical language.
• Must have reliable transportation to and from work as well as to multiple company locations in the OKC area.