Microsoft Teams Collaboration Engineer

The Opportunity: We are seeking a Microsoft Teams Collaboration Engineer to support and enhance enterprise collaboration and conferencing environments across a large-scale technology organization. This role focuses on Microsoft Teams infrastructure, meeting room technologies, collaboration integrations, and operational support for enterprise communication platforms., * Configure, support, and optimize Microsoft Teams collaboration environments across enterprise platforms

• Deploy and support Microsoft Teams Rooms (MTR) and video conferencing devices
• Configure and manage Cloud Video Interop (CVI) integrations and conferencing solutions
• Analyze meeting logs and troubleshoot collaboration, conferencing, and call quality issues
• Develop and maintain Call Quality Dashboards and reporting solutions
• Support integrations between Microsoft collaboration platforms and enterprise applications
• Collaborate with infrastructure, networking, and operations teams to resolve platform issues and improve user experience
• Support automation and workflow initiatives using Power Platform tools such as Power BI and Power Automate
• Utilize Microsoft APIs and integration capabilities to support platform enhancements and operational efficiency
• Maintain operational documentation, standards, and support procedures

Do you have experience in Systems & applications support?, The ideal candidate has strong experience with Microsoft Teams collaboration technologies, meeting room solutions, networking, and Power Platform integrations, along with the ability to troubleshoot and optimize enterprise collaboration environments., * 5+ years of experience supporting Microsoft collaboration and infrastructure environments

• Strong hands-on experience with:
• Microsoft Teams
• Microsoft Teams Rooms (MTR)
• CVI integrations
• Enterprise conferencing technologies
• Experience troubleshooting call quality, meeting performance, and collaboration platform issues
• Strong understanding of networking concepts and cloud-based collaboration infrastructure
• Experience with:
• Power BI
• Power Automate
• Microsoft APIs and integration frameworks
• Familiarity with:
• Active Directory
• SharePoint
• OneDrive
• Microsoft 365 administration
• Strong analytical, troubleshooting, and communication skills

Preferred Qualifications

• Microsoft Teams or collaboration-related certifications
• Experience supporting large-scale enterprise collaboration environments
• Familiarity with enterprise monitoring and reporting tools
• Experience integrating collaboration platforms with third-party applications and workflows
• Exposure to automation and operational improvement initiatives using Power Platform technologies

What We’re Looking For

• Strong customer-service and operational mindset
• Ability to troubleshoot complex collaboration and conferencing issues
• Collaborative team player with strong communication skills
• Proactive approach to platform optimization and continuous improvement
• Ability to work effectively across infrastructure, networking, and end-user support teams

Technologent is a Global Provider of Edge-to-Edge Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.

Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support