Core Systems Tech

SUMMARY: Core Systems Technicians closely monitor daily operations within core processing jobs via the Fiserv DNA Core platform. This is a hands-on position, responsible for ensuring that daily banking processes run smoothly, verifying data accuracy, and assisting with troubleshooting and system maintenance., * Confirm that daily processing tasks within the DNA Core Banking System are completed successfully via our automated job scheduler.

• Provide support for end users experiencing issues with core banking and ancillary systems, escalating more complex issues as necessary.
• Assist in identifying and resolving minor issues that arise during daily processing or system performance, working with peers and submitting tickets with vendors as necessary to achieve resolution.
• Complete daily, weekly and monthly checklist items to ensure deliverable deadlines are met.
• Automate file transfers, pipeline and DNA job runs on request from business partners and Core management.
• Update Authorization Roles within the Core Banking system upon request from appropriate department leaders.
• Maintain rate schedules, ensuring rate changes requested by Treasury are input accurately and linked to the corresponding deposit or loan products.
• Support regular monthly patching activities.
• Participate in an on call rotation to support after hours processing, issue triage, and incident response as needed.
• Read, maintain, and contribute to operational and technical documentation to support knowledge sharing, standardization, and continuity of support.
• Proactively take ownership of incoming work, issues, and requests, ensuring timely follow up and resolution with minimal supervision.
• Leverages AI tools to enhance problem analysis, documentation quality, and day to day operational effectiveness, Must be available to work overtime, holidays, weekends, and participate in an on call rotation to complete work assignments and support business needs. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights.

Use of computer workstations at desk height and use of server consoles while standing. Installation, removal or termination of cabling, in communications closets and office settings. Occasional use of ladder to reach cables or hardware in ceilings or near top of computer hardware racks. Installation or removal of computer hardware into server racks. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Do you have experience in Decision making?, Do you have a High school diploma or GED?, * High school diploma or equivalent required.

• Intermediate knowledge of and experience with transaction and database platforms, JCL, SQL, DB2, AIX, and Windows operating systems; operating, maintaining, and supporting applications in LAN/WAN or client/server environments.
• Strong IT help desk and customer support skills.
• Strong oral and written communication, analytical, multi tasking, organizational, and time management skills.
• Ability to work under pressure and manage multiple, concurrent, and competing priorities and deadlines.
• Must have the ability to work with minimal supervision and to make independent decisions when needed in accordance with acceptable best practices, including proactively identifying work that needs to be addressed.
• Core Banking / Fiserv DNA system administration experience preferred.
• Experience with OpCon or similar enterprise automation and scheduling tools is beneficial.