Technical Solutions Engineer P2

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

Ciena’s Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.

How you will make an impact:

• Manage lab assets and maintain optical lab systems to enable engineering and solution validation activities.
• Develop customer-facing technical presentations, test plans, release notes, and engineering documentation.
• Create and validate technical deliverables for new product features and solution introductions.
• Execute product demonstrations, lab evaluations, field trials, deployments, and solution tests.
• Capture product issues and enhancement requests and channel feedback into research and development processes.
• Provide technical consultation, solution evaluation, design guidance, and engineering expertise throughout customer engagements.
• Resolve complex field issues escalated from Global Technical Support teams.

• Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
• Experience: 3+ years of telecommunications and optical transport systems experience with an understanding of photonic technologies and optical protocols.
• Strong organisational skills with attention to detail and effective team collaboration capabilities.
• Excellent verbal and written English communication skills.
• Ability to present technical and non-technical information to diverse audiences.
• Ability to prioritise work effectively in a fast-paced and evolving environment.
• Ability to collaborate successfully across multiple time zones and cultures.

Nice to haves:

• Experience with instrumentation, laboratory environments, and test methodologies.
• Hands-on experience with optical measurements, including optical spectrum analysers (OSA).
• Knowledge of Python programming for automation or engineering applications.
• Familiarity with WebUI technologies and data formats such as JSON.
• Exposure to northbound interfaces, including NETCONF.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.