Telecom Services Specialist

• Identify, evaluate, and prioritize client needs and requirements effectively
• Collaborate with Telecom teams to support and deliver Telecom services and ensure proper resources
• Research, validate, and approve MACD ServiceNow requests
• Coordinate projects including client engagement, communication, training, and documentation
• Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects
• Maintain client rapport by providing expertise and support for Telecom Services
• Seek opportunities to increase satisfaction and build relationships with other lines of business
• Hurricane Preparedness for Parks and Resorts Hurricane Lines, menus, and command centers
• Conduct billing and equipment audits
• Validate, reconcile, and maintain E-911 database, elevator services, alarm points, and AEDs across WDW
• Scrub database information and perform site walks for Telecom services

• 3+ years of customer service experience
• Demonstrated problem-solving skills and continuous process improvement skills
• Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment
• Experience in customer service, project management, and telecommunications
• Able to take initiative and manage multiple projects simultaneously
• Proficient in MS Office Suite programs such as MS Excel and PowerPoint
• Willingness to learn new processes and technologies
• Attentive to details with strong verbal and written communication skills, and telephone etiquette
• Proven organizational skills in data collection, documentation, and prioritization
• Flexible work schedule, including weekends, nights, and holidays
• Knowledge of project management techniques
• Understanding of telecommunication services

Preferred Qualifications

• Knowledge of Cisco and Avaya phone systems and familiarity with VoIP
• Technical certifications are beneficial
• Ability to prepare and present information to support decision-making

Required Education

• Associate’s degree or equivalent work experience

Preferred Education

• Bachelor’s degree

The pay rate for this role in Orlando, FL is $24.10 to $30.15 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.