Serviceability Engineer - Issaquah, WA

Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for s apecific group of products or systems. This is a role well suited to an ambitious professional, looking for the next step in their career. As an Ultrasound Serviceability Engineer:

• You will be responsible for the Service Engineering of Ultrasound products. This includes managing service projects and developing Product Service Concept and Plans.
• Work hands-on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities.
• Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions.
• Define serviceability and value-added service requirements and support their implementation within the Project team.
• Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required.
• Expected to become the Service expert for your products and perform Service Engineering processes.
• Collaborate with the entire Customer Service team and cross-functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners., Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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• Technical knowledge of Ultrasound technologies and capabilities.
• Identify and assess risks and develop suitable strategies for risk mitigation.
• The analytical ability to effectively troubleshoot and solve complex problems.
• Work effectively with cross-functional teams and stakeholders, including Engineering.
• Have excellent written and verbal communication and presentation skills.
• Lead service projects and provide guidance within a team., * Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service
• Minimum 2-5 years’ experience in medical devices and/or customer services relevant roles.
• Ultrasound System service and repair experience is preferred.
• Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus.
• Willing to travel up to 10%.

$102,600 - $141,075

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.