Product Operations Manager - Release Manager

The Product Operations & Enablement team supports product teams in driving innovation, enabled by a frictionless, transparent, and repeatable operating model that delivers growth, customer satisfaction, and better outcomes.

We exist to remove friction from how our product teams operate, surface what’s working (and what isn’t), and enable product teams to make data-driven decisions, better and faster. We enable processes, dashboards, and playbooks that empower our product teams to deliver transformative healthcare solutions.

Where You Come In:

• Lead the operational rhythm for patient-facing mobile application releases, serving as the central point of coordination across Product Management, R&D, Tech Support, and Marketing.
• Own and drive all release communications, including release notes, launch timing, regional availability, FAQs, stakeholder updates, and release completion notifications.
• Establish and maintain a single source of truth for global software launches, release schedules, and launch visibility across the organization.
• Partner with Software PMs, Product Managers, and Marketing to ensure release readiness and alignment on features, timelines, known issues, and customer-facing communications.
• Support Product Managers with Quality Management System (QMS) documentation and other release-related processes.
• Monitor app rollout adoption metrics and release performance to ensure launches progress as expected.
• Consolidate and communicate post-release insights, including app store feedback, technical support trends, customer experience data, and customer sentiment to inform product decisions.
• Partner with cross-functional teams to identify, escalate, and drive resolution of product issues following release.
• Lead app obsolescence efforts by coordinating the retirement of outdated application versions and driving automation to improve efficiency and reduce manual effort.
• Drive continuous improvement of release management, release communications, post-release monitoring, and broader product management processes to enhance effectiveness and scalability.

• Ability to operate with high autonomy through ambiguity, change, and scale across Product Management, Software PM, R&D, Marketing, Tech Support, Product Health, and regional stakeholders.
• Strong cross-functional partnership, facilitation, and change-management skills, with the ability to keep teams aligned through clear ownership, timelines, and decision points.
• Excellent written and verbal communication, with the ability to translate complex release details into clear, actionable updates for technical and non-technical audiences.
• Strong operational rigor and organizational discipline, including the ability to maintain a reliable source of truth for release scope, timing, readiness, regional availability, and post-release status.
• A proven understanding of mobile application release management, including familiarity with app store guidelines, release readiness practices, and compliance considerations.
• Experience with agile development methodologies and tools, and the ability to coordinate and manage multiple releases simultaneously.
• A strong analytical approach, with the ability to synthesize rollout adoption, customer sentiment, Tech Support trends, app store feedback, and other post-release signals into actionable insights.
• Experience operating within a regulated or quality-managed environment, such as medical device or healthcare technology, is a strong plus., * Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we’re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We’ve already changed millions of lives and we’re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We’ll get there by constantly reinventing unique biosensing-technology experiences. Though we’ve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us., Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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