IT Admin

Helpware, Inc.

Orlando, FL, United States

4 days ago

Apply on www.wayup.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.wayup.com

Tech stack

Microsoft Windows Apple Mac Systems Chrome OS Desktop Computing Networking Basics Software Asset Management Office365 Computer Equipment Information Technology Gsuite

Job description

IT Specialist

Location : Orlando, FL, + Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.

Problem recognition, research, isolation, resolution and follow up for all computers and software.
Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
Asset management - responsible for tracking desktop hardware and software inventory in real-time.
On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
Other duties as assigned.

Requirements

Experience in a BPO environment
Desktop Support or IT Help Desk experience
Proficiency researching and troubleshooting complex problems and errors
Demonstrated ability with basic networking and telephony
Demonstrated ability to research, plan, document, and execute complex tasks/projects
Excellent written and oral communication skills
Excellent interpersonal and customer service skills
Excellent work ethic and dedication
Associate’s (or equivalent) degree in Computer Science or Information
Technology from a technical school OR equivalent combination of education
and experience
CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft
Certified IT Professional (MCITP) are a plus but not required
Experience with multiple operating systems including Windows, MacOS and
ChromeOS
Experience with O365 and Google Workspace Enterprise
Familiarity or experience with common security frameworks for SOC2 or ISO 27001

About the company

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.