Network Administrator 314

• Engage vendors and outside consultants as needed to support agencies’ network communications infrastructure. This includes but is not limited to contacting vendors for assistance with structured cabling, MAC (move/add/change) work, and remote assistance to locations throughout the state.
• Complete Circuit Order forms to order, upgrade, or cancel CSN and internet circuits.
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.
• Determine tasks needed by the vendor and suggest an order of execution, if necessary.
• Schedule meetings/walkthroughs to determine requirements.
• Request regular status updates on vendor progress.
• In performing this duty, provide examples of typical problems or challenges encountered by this position and the guidance used to resolve the problem.
• There may be multiple priorities competing for this position’s time.
• Engage the Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.
• Vendors may not perform as expected.

• Comptia Network+ to include strong understanding of TCP/IP protocol suite, network infrastructure components (routers, switches), network operations ( manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
• Excellent communication and interpersonal skills: Ability to effectively communicate technical information to users and colleagues, both verbally and in writing.
• Customer service orientation: Strong focus on providing courteous and efficient support to internal and external users.
• Problem-solving and analytical skills: Ability to identify and troubleshoot network issues efficiently and logically.
• Familiarity with network management tools and protocols like SNMP, CLI, and network monitoring platforms.
• Experience working in ServiceNow ticketing system
• Experience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, and MX appliances
• Python Scripting and automation in network administration
• Certified Network Professional (CCNP) - Route / Switch
• Cisco Certified Network Associate (CCNA)

Some travel to remote work sites is required within 50 mile radius, * Comptia Network+ to include strong understanding of TCP/IP protocol suite, network infrastructure components (routers, switches), network operations ( manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.

• Excellent communication and interpersonal skills: Ability to effectively communicate technical information to users and colleagues, both verbally and in writing.
• Customer service orientation: Strong focus on providing courteous and efficient support to internal and external users.
• Problem-solving and analytical skills: Ability to identify and troubleshoot network issues efficiently and logically.
• Familiarity with network management tools and protocols like SNMP, CLI, and network monitoring platforms.
• Experience working in ServiceNow ticketing system.
• Experience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, and MX appliances.
• Python Scripting and automation in network administration.
• Certified Network Professional (CCNP) - Route / Switch.
• Cisco Certified Network Associate (CCNA).