Analyst, Customer Solutions - Hybrid

• Conduct daily data searches across multiple systems to match shipment tender data with customer records
• Generate and report findings to customers, delegating follow-up actions to the support team
• Efficiently manage multi-step processes using Excel and other data management tools
• Collaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team use
• Engage cross functional teams to improve the account(s) performance. Examples: Billing, Account setup, EDI, Operations
• Collaborate closely with the support team and support leaders to ensure seamless operations
• Develop customer relationship and be recognized as a valuable XPO resource
• Demonstrate a Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others while working

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations, * LTL industry experience
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.