Configuration/Deployment Technician

Duties Include:

• IT Quoting, Receiving, Stocking, Standards, Imaging, Configuration, Deployment, Surplus, Desktop support, support customers on the network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware.
• Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.

• Strong customer service and analytical skills.
• Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skill.
• Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met *Resource will be working in a professional environment and will be held to a dress code standard., * General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise.
• Ticketing and Department operating procedures.
• Knowledge of Microsoft products including operating systems and Office Knowledge of Gmail productivity suite Computer hardware configuration and repair knowledge.
• Knowledge of Ethernet network topology to assist with troubleshooting network issues.
• Knowledge of IT infrastructure industry standards and best practices.
• Advanced troubleshooting skills Problem definition and alternative analysis skills.
• Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Time Reporting MS System Center Configuration Manager MS Deployment Toolkit.

Experience Preferred: Education Required:

• Minimum 4 years of current working experience in an IT field.
• Must have a current AZ Driver’s license with a good driving record.
• Associate/Bachelor degree in a related field is preferred.