PC LAN Technician

• THIS POSITION IS LOCATED IN TUCSON ARIZONA.
• This is not an entry level position.
• Candidate will be asked for detailed examples in DNS and DHCP and MUST be customer service focused.

Role and Responsibilities:

• The PCLAN technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group).
• These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include:

• Server Support, Desktop support, support customers on the ADOT network.
• Fix computer-related problems.
• Troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work.
• Assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC-related software and hardware.
• Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability.
• Attend section staff meetings. Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
• This position will require daily travel to work sites.

• MUST HAVE FEWER THAN 8 POINTS ON DRIVING RECORD., * Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Advanced troubleshooting and problem solving skills.
• Excellent self-organization and time management skills.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met - Resource will be working in a professional environment and will be held to a dress code standard.
• Position will require extensive travel.
• Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays.

Skills Preferred & Experience Required:

• WILL UNDERGO THOROUGH BACKGROUND CHECK FOR ACJIS CERTIFICATION.

(JOB REQUIREMENT) Qualifications and Education Requirements:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures.
• Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues.
• Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills.
• Problem definition and alternative analysis skills.
• Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions.
• Time Reporting MS System Center Operations Manager 2012 R2.
• Minimum 4 years of current working experience in an IT field.
• Must have a current AZ Driver’s license with a good driving record.
• Associate/Bachelor’s degree in a related field is preferred.

Experience Preferred: Education Required Qualifications and Education Requirements:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise.
• Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge.
• Knowledge of Ethernet network topology to assist with troubleshooting network issues.
• Knowledge of IT infrastructure industry standards and best practices.
• Advanced troubleshooting skills Problem definition and alternative analysis skills.
• Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions.
• Time Reporting MS System Center Operations Manager 2012 R2.
• Minimum 4 years of current working experience in an IT field.
• Must have a current AZ Driver’s license with a good driving record.
• Associate/Bachelor’s degree in a related field is preferred.

• $25-33.53 w2 max rate. No Subcontracting allowed.
• This position is 100% remote.
• This position is up to 24 months, with the option of extension, and is located 1221 S. 2nd Ave. Tucson, AZ 85713.
• AZ, 85007.
• Drug Screen No Background Checks Yes.