Cloud Solutions Engineer IV

Level IV: 8+ Years of Experience. Responsibilities: Deliver enhancements, maintenance, and ongoing support of the SAP ISU environment. Build, configure, tune and implement automation for cloud lifecycle and operational improvement. Support of the web interface used by customers to access their cloud environment. Responsible for evaluation, development, implementation, optimization, performance and configuration of customer cloud environments. Expected to establish and maintain proficiency on emerging technologies through self-study and on-the-job training. Escalate issues and defects as necessary. Work directly with escalation teams (development, network, or engineering) until incidents are fully resolved. Provide routine communication with customers on progress, status, and root cause. Work directly with architects to help reproduce and resolve issues. Knowledge of industry standards and standards organizations (e.g. ITIL, TOGAF, PMP).

Day-to-Day Responsibilities

• Support SAP IS-U applications throughout go-live, hypercare, and system stabilization.
• Develop, enhance, and maintain custom ABAP code.
• Build and support RICEFW objects, including reports, interfaces, conversions, enhancements, forms, and workflows.
• Develop and support SAP BTP and UI5 applications.
• Manage and prioritize technical tickets in a fast-paced environment.
• Troubleshoot production issues and drive defects through resolution against established targets.
• Collaborate with functional, integration, Basis, security, and project teams to resolve technical issues.
• Support SAP integrations with external systems as needed.
• Participate in code reviews, testing, deployment, and production support activities.
• Work proactively with minimal supervision while managing multiple critical priorities.
• Contribute to ongoing system enhancements and technical improvements.

• 10+ years of SAP ABAP development experience.
• 5+ years of hands-on SAP IS-U development experience.
• Strong understanding of RICEFW concepts
• Hands-on experience with SAP BTP functionality.
• Strong SAP BTP UI5 development capability.

Nice-to-Have Qualifications

• Experience with SAP Integration Suite.
• Experience with SAP C4C V2.
• Utility industry experience supporting customer information systems (CIS).