Workstation Deployment Technician - Student Worker Para Prof

Minnesota IT Services is seeking a skilled Endpoint Deployment Technician to assist with the lifecycle tasks related to desktops, laptops and mobile devices, currently an installed base of approximately 50,000 devices. These tasks include, but are not limited to: preparation, imaging, operating system and application installation, transfer of user settings and data, placement on the customer’s desk, onboarding of the customer to the new computer, retrieval of the customer’s previous computer, sanitization and removal of computer hardware. This position will perform assigned work in a variety of workplace environments. This includes but is not limited to large multi-tenant office buildings, regional field offices, correctional facilities, elected official offices, laboratories, warehouses, and public use spaces., It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• CJIS Background Check
• Tax Check
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

Student Worker Eligibility -

To be eligible for an appointment as a Student Worker Para Professional, you must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be “off” for the summer or for one semester/quarter and remain employed as a student worker, but such absences cannot exceed one semester/quarter in a year. If you are enrolled at a credit-granting institution you must carry at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, you must be taking two or more classes per semester/quarter. Any lesser credit (class) load will be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. You will be asked to complete an Educational Verification form prior to appointment., * Academic programs can include Information Technology, Computer Science, Computer Engineering or related program.

• Through formal education or work experience, the incumbent is expected to have knowledge or experience of Windows Environment.
• Experience in customer service.
• Demonstrated ability to communicate clearly and effectively to foster mutual understanding and guide teams through change.
• Customer-focused approach grounded in active-listening, empathy, and solution-oriented problem-solving, with demonstrated leadership and people engagement skills that support positive user experiences and high-performing teams.

Strongly Preferred Qualifications

• Demonstrated ability to translate technical information for non-technical staff.

Preferred Qualifications

• Excellent customer service skills.
• Good organizational skills, ability to work independently, and excellent written and verbal skills.

Physical Requirements

Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves (Above head (40 lbs.) and being able to gain access under desks (crawl).

* Please note that this is a limited, part-time position, with the expectation of working 20 - 30 hours per week, depending on selected candidate’s school schedule and summer/winter breaks. You will also have the option to work full-time (40 hours per week) during the summe r. This position is currently anticipated to last 6 months with possible extensions .

*We will be filling multiple vacancies from this one posting. All applicants will be considered for all vacancies .

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.