User Support Specialist

• Provide Technology Help Desk services to staff, student and parent customers by responding to incoming requests, researching and documenting resolutions to issues, and escalating issues when appropriate
• Provide assistance, guidance and learning to Tech-Media Assistant
• Participate actively in group problem solving with Technology team members to develop quality solutions to customer and operational issues.
• Manage user accounts in Active Directory and Google Admin Console according to user onboarding and off boarding procedures.
• Troubleshoot and resolve issues with user account
• Provide basic training to new users, and ongoing training to all staff in the effective operation of district standard classroom and operational technology
• Install, configure and test hardware, operating systems and applications both on-site and using district device and software management and deployment system
• Manage student device deployment, updating, maintenance and collection.
• Manage technology equipment, inventory, storage and maintenance.
• Research, write and publish articles, tip sheets and other communications for users
• Provide assistance for events requiring audio-visual and other technology support.
• Maintain a positive, professional and safe educational and work environment at all times
• Other duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS: Minimum education and experience required to perform adequately in position could reasonably be attained only by completing the following:

• Two-year degree in computer science, management of information systems, or related field or at least two years of experience supporting computer users in a network windows environment, * Associate’s Degree or Bachelor’s Degree preferred.
• Experience working in a PK-12 school environment.
• Experience with workstation design and software deployment

LICENSE/CERTIFICATION: (Identify licenses/certification required upon hiring: Valid driver’s license

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM THE WORK

• Knowledge of the laws and guidelines governing data privacy.
• School procedures, protocols, and professional expectations
• Organization and time management for complex tasks and projects
• Effective verbal and written communication across diverse populations
• Computer proficiency for documentation and records
• Problem-solving and critical thinking in complex or non-routine situations
• Positive professional communication and representation of the district
• Ability to travel frequently between district sites.
• Work independently with minimal supervision while following procedures
• Prioritize, schedule, and complete multiple assignments within deadlines
• Demonstrate prompt, regular and reliable attendance.
• Exercise judgment regarding confidentiality and appropriate information use
• Demonstrate maturity, stability, and professionalism
• Show interest and effectiveness in working with children/adolescents
• Learn and apply new procedures and protocols

Benefits at South St. Paul Public Schools:

• HealthPartners coverage for medical and dental
• 403(b) retirement with district match
• TRA Retirement Association benefits
• Flexible spending account
• Paid time off and leave benefits

**Complete benefits details available through Human Resources. Benefits vary by position and contract.