IT Support Technician II

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company’s technology infrastructure runs smoothly, supporting overall business operations and productivity., * Performs overall information systems planning, implementation, and administration in a variety of IT functional areas

• Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
• Manage and maintain technology inventory
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
• Implement and monitor security measures
• Set up, manage, and audit user accounts and permissions
• Perform regular system updates and maintenance
• Assist in technology disposal and data security
• Collaborate with the IT team on projects and improvements
• Other duties as assigned

• Associate’s degree in Information Technology, Computer Science, or related field (equivalent experience)
• 3+ years of relevant experience in IT technical support
• Proficiency in computer hardware, software, and networking systems
• Excellent problem-solving and analytical skills
• Excellent communication and customer service abilities
• Knowledge of IT security best practices, * Bachelors Degree in Information Technology, Computer Science, or related field
• Experience in agricultural or egg industry-specific software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• Familiarity with mobile device management and VoIP systems