Implementation Lead

• We manage the Global Implementation team and shape the process to establish a high-functioning, client-facing implementation team.
• We design and implement a common implementation framework that can be applied to any product or workstream.
• We own and manage end-to-end implementation projects, ensuring on-time delivery, budget control, and overall project ownership.
• We design and maintain a repeatable conversion and migration strategy.
• We manage system configuration of client UAT and production environments for new and software upgrade implementations.
• We work closely with our customers to manage client UAT and implementation programmes.
• We work with project managers to develop and test implementation run books.
• We facilitate end-user training on our software products.
• We provide go-live and post-implementation support.
• We proactively manage scope changes, identify potential issues, and devise contingency plans using risk logs and change requests.
• We provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle.
• We manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
• We serve as the first level of escalation for project-related risks and issues.
• We collaborate with product and technology teams to design and manage technical implementation aspects, including configuration, integration architecture, and data conversion and migration.
• We join specialists in the Sales team in workshops with clients to understand their technology landscape and design implementation plans.
• We lead the product owners and engineers to delivery.

• We are looking for experience managing software implementation projects in a software or professional services company.
• We are looking for experience implementing new products while working closely with agile delivery teams and the client.
• We prefer experience implementing SaaS products.
• We prefer experience implementing and migrating financial systems, such as transfer agency platforms and fund accounting platforms.
• We need the ability to manage and prioritize multiple requirements, deadlines, and projects.
• We need excellent communication skills in English, both verbal and written.
• Experience using Microsoft Projects or other project management solutions is highly desirable.
• Moderate travel to client sites is required when necessary.
• We need deep knowledge of Lean and Agile software development processes.
• We value self-starters who can take the lead and work independently in a collaborative environment.
• We are looking for someone who raises risks and issues promptly with recommendations for mitigation.
• We need confident, accurate, deliberate, and direct communication skills with the ability to articulate complex issues concisely.
• We value engaged listening and the ability to steer client conversations and factor in input.
• We look for strong professionalism, integrity, and a work ethic aligned to our values of connected, supportive, creative, and driven.
• We need someone able to provide guidance to peers and work in a multidisciplinary team.
• We need someone who can manage priorities and lead Product Owners and Engineers to delivery.
• We look for strong problem-solving ability across product, political, organisational, and technical challenges.
• We value regular 360 feedback, open feedback, and a willingness to learn from others and try new approaches.

We are SS&C, a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with more than 27,000 employees across 35 countries. Our clients include around 20,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, which rely on our expertise, scale, and technology. This is an Implementation Lead role based in London and Essex with a hybrid working model of six days per month in the office. We offer professional development reimbursement including access to SS&C University, a competitive holiday scheme, competitive wellbeing benefits, hands-on team-customised training, and a strong commitment to diversity and inclusion.