ServiceNow Developer

As we continue to grow and evolve, we know that our strength lies in the talent, creativity, and drive of our existing workforce. You are the giant slayers who have shaped Littlefish into the business it is today-and now, we’re looking for the next wave of internal trailblazers to help us take things even further.

We’re seeking individuals who embrace change with optimism, who think beyond the obvious, and who bring energy, curiosity, and collaboration to everything they do. Whether you’re looking to stretch your skills, take on a new challenge, or explore a fresh direction, this is your opportunity to make an impact from within.

So, if this opportunity sparks your interest and you’re excited by the idea of working alongside passionate, creative, and friendly colleagues apply today.

The role and what you’ll be getting up to on a day-to-day basis

As a ServiceNow Developer, you’ll join our ISTM Tooling team, working within a fast-paced Managed Service Provider (MSP) environment. You’ll play a key role in designing, developing, implementing, and supporting innovative ServiceNow solutions that help drive service excellence for both our customers and internal teams.

You will:

• Design, develop, and configure custom applications, workflows, and integrations within the ServiceNow platform.
• Build and maintain Service Catalog items, forms, and user interfaces.
• Create automated business processes using workflows, scripts, and APIs.
• Configure and customise ITSM modules including Incident, Problem, Change, and Asset Management.
• Integrate ServiceNow with third-party tools and business systems.
• Develop and maintain CMDB integrations and data quality processes.
• Monitor platform performance, troubleshoot issues, and implement enhancements.
• Support ServiceNow upgrades and new releases, ensuring stability and continual improvement.
• Collaborate with stakeholders to gather requirements and deliver tailored solutions.
• Create clear technical documentation and provide user guidance where needed.
• Identify opportunities to maximise ServiceNow capabilities and improve service delivery.
• Share knowledge and mentor colleagues across the wider team., * Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public/bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

We’re looking for someone who combines strong technical expertise with excellent communication and problem-solving skills.

Essential skills and experience:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven experience developing and implementing ServiceNow ITSM solutions.
• Strong knowledge of the ServiceNow platform and best practices.
• Experience with JavaScript, HTML/XHTML, XML, and JSON.
• Knowledge of REST and SOAP APIs and web services development.
• A customer-focused mindset with a passion for delivering quality solutions.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt to changing business and technology environments.

Desirable:

• ITIL v4 Foundation certification.
• Degree-level education in Computer Science, Software Engineering, or a related discipline.
• Experience integrating enterprise platforms using REST, SOAP, XML, AJAX, CSS, and related web technologies.
• Exposure to ITIL principles and service management frameworks.