Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support., * Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.

• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.

• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.

• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.

• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.

• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.

• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.

• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures. Requirements * Working knowledge of Windows client operating systems and standard business applications, including Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.

• Familiarity with Microsoft Azure fundamentals and general cloud-based IT services.

• Experience supporting Microsoft 365 administration, including users, licensing, mailboxes, collaboration tools, and file-sharing platforms.

• Understanding of Microsoft Intune and endpoint management concepts such as device enrollment, configuration profiles, compliance policies, and software deployment.

• Ability to troubleshoot hardware, software, access, connectivity, performance, and endpoint security issues in a user support environment.

• Basic knowledge of Active Directory, permissions, group policies, and foundational network troubleshooting.

• Strong documentation, verbal communication, and written English skills with a consistent customer-focused approach. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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