Help Desk/Desktop Support Analyst

• Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience.

• Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues.

• Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools.

• Install software, configure user workstations, and provide basic technical support for end-user hardware and applications.

• Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system.

• Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment.

• Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central.

• Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial. Requirements * Experience supporting users in a help desk, desktop support, or service desk environment.

• Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.

• Familiarity with Active Directory for basic user and access-related tasks.

• Ability to diagnose and resolve routine technical issues with a practical, customer-first approach.

• Experience managing and updating service desk tickets with clear and accurate notes.

• Strong communication skills and a detail-oriented approach when assisting users as a visible member of the IT team.

• Ability to stay organized while handling documentation, asset tracking, and day-to-day support responsibilities. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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