Salesforce Marketing Cloud Project Manager

The Project Manager II will support the day-to-day management of personalized digital marketing programs within a fast-paced marketing environment. This role is responsible for coordinating cross-functional teams, managing project timelines, ensuring quality execution, and driving successful delivery of customer engagement initiatives. The ideal candidate will have strong project management experience combined with expertise in digital marketing and Salesforce Marketing Cloud programs., o Manage medium to high-complexity digital marketing and customer relationship management projects from initiation through completion o Develop and maintain project plans, timelines, status reports, and project documentation o Lead multiple projects simultaneously while ensuring deadlines, milestones, and deliverables are met o Coordinate with internal stakeholders and external agency partners to support successful campaign execution o Facilitate project meetings and provide regular updates on project status, risks, and dependencies o Capture business requirements and translate them into functional requirements for technical teams o Monitor project progress and adjust timelines as needed to accommodate changing business priorities o Ensure marketing data and campaign assets are loaded accurately and on schedule within marketing platforms o Identify project risks, root causes of issues, and recommend corrective actions o Drive process improvements, standardization, and automation opportunities to enhance team efficiency o Collaborate with stakeholders to deliver high-quality customer experiences and business outcomes o Maintain organized project records and ensure documentation is current and properly archived

o Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience o Minimum 3 years of hands-on project management experience o Experience managing Salesforce Marketing Cloud programs and initiatives o Experience supporting database marketing, customer relationship management, email marketing, digital marketing, direct mail, or personalized marketing programs o Strong ability to manage multiple projects in a fast-paced environment o Experience gathering business requirements and communicating technical requirements to project teams o Proficiency with Smartsheet and MS Office applications, including Word, Excel, PowerPoint, and Outlook o Excellent written, verbal, and interpersonal communication skills o Strong organizational, analytical, and problem-solving abilities Preferred Qualifications: o Experience working within a digital marketing or interactive agency environment o Knowledge of database marketing, email marketing, digital engagement, and customer lifecycle marketing best practices o Experience working with cross-functional teams across marketing, technology, and agency partners o Proven ability to identify process improvement and optimization opportunities

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable. Pay Range: $40/hr to $50/hr

Job Requirement o Project Management o Salesforce Marketing Cloud o Customer Relationship Management o Digital Marketing o Email Marketing o Smartsheet o Marketing Operations o Campaign Management o Business Requirements Gathering o Stakeholder Management o Cross Functional Leadership o Process Improvement

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