World Congress 2026 Europe • Jul 10, 2026 • Session details

Decode Your People: Using PCM to Build High-Performance Teams

Chris Redmond

Are you mistakenly treating your team's stress as disengagement? Learn how to use NASA's Process Communication Model to decode psychological needs and build high-performance teams.

Pause
Mute Enter Fullscreen
#1 about 3 min

The impact of misunderstood communication styles on employee retention

Leading teams based solely on personal instinct leads to the unintentional alienation and turnover of capable talent.

#2 about 4 min

Linking lack of manager training to employee burnout rates

Without formal coaching, leaders unknowingly rely on their own preferences rather than understanding individual employee needs.

#3 about 3 min

Understanding the origins of the process communication model framework

A behavioral decoding tool originating from early spaceflight research categorizes distinct communication traits within individuals.

#4 about 2 min

Identifying an employee's base communication profile through daily behavior

Observing everyday phrasing, intrinsic motivations, and distress patterns reveals an individual's core way of operating.

#5 about 3 min

Managing the harmonizer profile during times of employee distress

Highly compassionate team members require proactive support and psychological safety to prevent silent overworking and burnout.

#6 about 3 min

Supporting the imaginer profile's need for reflection and solitude

Reflective employees require dedicated autonomy and trust rather than increased managerial presence when navigating workplace stress.

#7 about 7 min

Adapting management styles to resolve employee communication misalignments

Shifting from a uniform leadership approach toward customized interaction unlocks higher team performance and talent retention.

Matching moments

3:37 min

Transitioning from corporate burnout to sustainable high performance

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

3:00 min

Addressing the shift toward process-driven management styles

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

34 sec

Utilizing personality frameworks to build human connection

Max Hunter Max Hunter · Europe 2026 Virtual

1:38 min

Building high-performance teams with mutual empathy

Hazel Wat Hazel Wat · World Congress 2026 Europe

1:43 min

Personal insights on managing focus and team performance

Joshua Töpfer Joshua Töpfer · World Congress 2024

5:10 min

Personal burnout and the origins of Human OS

Bianca Errigo Bianca Errigo · World Congress 2026 Europe

Upcoming sessions on this topic

Open session

World Congress 2026 North America

September 25, 2026 · 11:40–12:10

Outdoor Stage

GitHub’s Team X-Ray: Your Repository Knows More About Your Team Than Your Team Does

Andrea Griffiths

Senior Developer Advocate

Andrea Griffiths
Open session

World Congress 2026 North America

September 25, 2026 · 11:40–12:10

Stage 3

Culture Doesn't Scale Itself: Leading Engineering Teams Through Hypergrowth and the AI Transition

Thanos Baskous

VP of Engineering and Co-founder of Cogent Security

Thanos Baskous
Open session

World Congress 2026 North America

September 24, 2026 · 14:10–14:40

Stage 4

Agentic Drift: keeping pace with your agents

Colleen Lake

Colleen Lake
Open session

World Congress 2026 North America

September 24, 2026 · 16:10–16:40

Stage 3

Sandboxing the Swarm: Building Secure, Serverless AI Agents with Wasm

Thorsten Hans

Sr. Developer Advocate @ Akamai Technologies

Thorsten Hans
Open session

World Congress 2026 North America

September 25, 2026 · 14:10–14:40

Outdoor Stage

Who Did the Work?

Beth Rudden

Runs Bast AI. Still writes the code.

Beth Rudden
Open session

World Congress 2026 North America

September 24, 2026 · 14:50–15:20

Stage 4

How to generate business value through performance optimizations

Nikolai Sidiropulo

Software Engineer at Meta

Nikolai Sidiropulo