Sr. Network Analyst

Responsibilities:Technical

• Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
• Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
• Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
• Implement service and network element changes as directed to ensure the smooth functioning of the network.
• Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
• Work with vendors for issues

Communications

• Work closely with team members to resolve network issues efficiently and effectively.
• Coordinate with on-site technicians who require assistance or are providing ‘hands and feet’ support for IP network assurance tasks.
• Engage with stakeholders and team members to discuss network issues, troubleshoot details, and confirm resolutions.
• Provide regular updates on issue progress, next steps, and any roadblocks.

Administration

• Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.
• Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.
• Submit time and expense reports promptly.

Results or Outcomes:

• Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.
• Maintain clear communication standards with stakeholders through appropriate channels (phone, email, chat).

Qualifications:Education and Certifications

Diploma in Telecommunications, Computer Science, Electrical Engineering, or a related field (equivalent combination of education and experience is acceptable).

Industry Certifications (nice to have): (more imp than Bachelors)

• Juniper Networks Certified Associate/Professional (JNCIA/JNCIP)
• Nokia Certification
• Cisco Certified Network Associate (CCNA) (Optional)
• Cisco Certified Network Professional (CCNP) (Optional)
• CompTIA Network+ (Optional)
• ITIL Foundation certification (Optional)

Technical Skills

• Strong understanding of IP network protocols such as OSPF, BGP, ISIS, segment routing, etc.
• Proven ability to isolate and resolve issues in LAN, MAN, and WAN environments.
• Familiarity with command-line interface (CLI) and GUI tools from vendors such as Juniper, Nokia etc
• Expertise in working with automated provisioning, network telemetry, circuit documentation, ticketing, and testing/dispatch systems.
• Able to understand IP networks using existing documentation and understanding of the system.
• Able to perform IP Surveillance activities without any assistance

Problem Solving and Decision Making

• Strong troubleshooting skills, with the ability to quickly identify problems and implement effective solutions.
• Self-motivated and capable of working independently with minimal supervision.
• Committed to continuous learning, including completing certifications and passing relevant exams.

Other Requirements

• Ability to follow and adhere to published work plans, processes, and procedures.
• Normal color vision to work with color-coded diagrams and tools.
• Willingness and ability to work in a shift-based environment, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills, with fluency in English (French is an asset).
• Strong interpersonal skills to handle both positive and challenging customer interactions.
• Ability to work effectively in a fast-paced, collaborative team environment.
• Maintain performance under time constraints and in rapidly changing situations.

Security Requirements

• Must meet applicable security clearance requirements

TELUS Digital is the customer experience transformation partner to the world’s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX , an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.