Clinical Applications Analyst

Designs, develops, codes, tests, debugs, implements, and maintains moderately complex application software and/or systems. Prepares detailed specifications and recommendations for software, programs, and test procedures. Essential Functions

Provide technical support and troubleshooting for EHR systems and associated tools, facilitating seamless patient care and teaching processes.

Participate in all phases of the software lifecycle, including requirements gathering, design, build/configuration, testing, deployment, and optimization.

Collaborate closely with clinical, administrative, and IT stakeholders to translate workflow needs into effective system builds and enhancements.

Support and coordinate application testing, end-user training, and the development of thorough documentation to enable effective adoption and utilization.

Create and maintain documentation of workflows, business requirements, and system configurations.

Coordinate and execute testing (unit, integration, UAT) for upgrades and new modules.

Act as a key resource on clinical IT projects, working collaboratively with IT teams, clinical leadership, and external vendors.

Help resolve EHR tickets, serve as escalation point for second-level support, and communicate updates to stakeholders.

Ensure HIPAA compliance across EHR systems.

Manage role-based access and permissions.

Support data audits and contribute to quality assurance and compliance reviews. Physical Effort

Must be able to sit or stand for prolonged periods of time. Light, Little physical effort. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.

• Customer service oriented.
• Strong analytical mindset and problem-solving abilities.

• Solid understanding of clinical workflows with ability to translate operational needs into technical solutions.

• Ability to communicate complex technical concepts to non-technical staff.
• Attention to detail, organizational skills, and ability to manage multiple priorities effectively.
• Proficiency in creating user manuals and technical documentation for clinical applications.

Preferred Skills

• Experience with EHR systems or clinical application support, preferably in an academic or healthcare setting.

• Ability to adapt and learn new technologies in a fast-paced environment., Minimum Education Level Required: Bachelor’s Degree

Minimum Years of Experience Required: 3

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification: -Bachelor’s degree in Information Systems, Healthcare Informatics, Computer Science, or related field (or equivalent experience). -1-3 years of IT or clinical systems experience (EHR support or healthcare environment). Strong understanding of clinical workflows and healthcare terminology; dental clinical systems experience preferred. -Excellent analytical, communication, and problem-solving skills. -Experience with reporting tools (e.g., SQL, BI tools) a plus.

Work Schedule: Mon-Fri 7:30-4. 3 days in office, 2 days remote.

Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department., Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.