NOC Technician III

Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services * Position Description: The NOC Technician III provides advanced network monitoring, fault analysis, incident correlation, service restoration, and customer coordination for DISN transport and IP infrastructure. This senior-level role requires deep technical expertise, strong analytical skills, and the ability to lead complex troubleshooting within a high-tempo operations environment.

Core Tasks:

• Create, update, and track incident tickets in Remedy while monitoring network events and alarms across multiple tools in a 24/7/365 environment.
• Perform incident correlation, fault analysis, and root-cause isolation by filtering and interpreting alarm data, identifying impacts, determining failed elements, and coordinating corrective actions.
• Diagnose and troubleshoot faults involving systems, circuits, hardware, software, facilities, and multi-layer network components including routers, switches, crypto devices, optical systems, DSN/DRSN, Cisco/Juniper platforms, MSPP, DWDM, and transport/IP routing.
• Execute change-management tasks such as hardware replacement, software configuration, ASI support, fault logging, testing, localization, and assignment of incidents.
• Restore network services by executing reroutes, normalization, and coordination with service providers; verify service restoration and document actions in the CMDB.
• Provide Tier I/Tier II sustainment support, deliver timely situational awareness to leadership, and maintain continuous communication with O&M teams, customers, and mission partners.
• Escalate incidents appropriately between Tier I and Tier II and maintain accurate ticket status, tracking, and reporting.
• Assist with training Network Controllers, evaluate SOPs, tools, and processes, and contribute technical guidance for complex issues.
• Support global situational awareness operations and demonstrate proficiency across multiple DISN functions and technologies.

• High school diploma and 2-4 years of relevant experience.
• DoD-8570 IAT Level II baseline certification (e.g., Security+ CE) by start date.
• Ability to work in a 24/7 operational environment.
• Experience with one or more: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in at least three technologies: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, optical switching.
• General understanding of transport and IP network topologies.

Preferred:

• Tech control facility or cyber transport experience.
• Circuit actions and vendor coordination experience.
• Strong IP architecture background.
• Experience in Telco NOC, inside plant, or outside plant environments.
• Proficiency with MS Office Suite (Outlook, Excel, Word, PowerPoint, Access, Teams).
• Experience in one or more areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional desirable certifications such as CCNA, CySA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 CTS, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional.

Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.