IT Enterprise Solutions Manager

The Principal Technical Functional Analyst serves as the design authority and senior technical/functional analyst for LN, PLM and EAM platforms. This role ensures end-to-end solution integrity, strategic alignment between business objectives and IT capabilities, and long-term sustainability of the ERP roadmap.

This position, which collaborates with the VP of Information Technology, focuses on aligning standard ERP functions with business needs while keeping customizations to a minimum. The role bridges business process owners, ERP delivery team, and external vendors.

Core Purpose

• Ensure the ERP and supporting systems enables business strategy, operational efficiency, and scalability-not merely system stability.
• Provide guidance on ERP and supporting systems configuration, integration, security, and limited customization to support enterprise objectives
• Own and govern ERP and supporting systems design decisions across modules, integrations, data, and technical architecture
• Protect long-term maintainability, upgradeability, and value realization of enterprise systems

Key Responsibilities

Business & Process Leadership

• Lead or oversee cross-functional process analysis and requirements definition across Finance, Procurement, Manufacturing, Supply Chain, and related domains
• Work with business process owners to embrace standard system functionality to provide successful outcomes, process harmonization and enterprise consistency.
• Act as a trusted advisor to business leaders on how to utilize systems capabilities

Ownership

DDefine and govern the ERP solution blueprint, including:

• Core modules and functional scope
• Integrations and middleware
• Security roles and access controls

• Technical and environment architecture

• Work with VP of IT to approve configuration approaches, custom developments, extensibilities, and integrations to ensure architectural integrity and upgrade readiness
• Establish ERP design standards and guardrails

Implementation & Lifecycle Governance

• Oversee ERP and supporting systems implementations, upgrades, and major enhancements to ensure alignment with the enterprise requirements, budget, and risk profile
• Lead the effort to set standards for:
• Testing strategy and quality assurance
• Data migration and data quality
• Cutover and go-live readiness
• Post-deployment hypercare and stabilization
• Ensure lessons learned are incorporated into future releases and roadmap planning

Stakeholder & Vendor Management

• Serve as a translator between business stakeholders and technical teams
• Lead the conversations providing clear direction to system integrators and software vendors, validating recommendations against enterprise standards and business priorities
• Influence roadmap decisions with ERP and supporting systems vendors while protecting organizational interests and architectural integrity

Governance, Risk & Continuous Optimization

• Influence ERP and supporting systems design authorities, architecture review boards, and change governance
• Control what enters the ERP and supporting systems backlog and what proceeds to build and deployment
• Monitor ERP and supporting systems adoption, system performance, data quality, and business value realization
• Involvement in continuous improvement initiatives across processes, controls, reporting, and automation

• Cross-functional business process expertise across multiple ERP domains
• Hands-on experience with at least one major ERP platform (e.g., SAP, Oracle, Dynamics 365, NetSuite, Infor LN)
• Strong technical literacy, including:
• Integrations and middleware
• Data migration and master data governance
• Security roles and controls
• Environment strategy and release management
• Performance and upgrade considerations
• Ability to lead teams and influence stakeholders while guiding delivery teams
• Experience managing conflict between local business needs and global enterprise standards

Preferred

• Experience serving as ERP design authority or enterprise solution architect
• Background in manufacturing or asset-intensive industries
• Experience leading multi-year ERP roadmaps and large-scale transformations