Patient Service Front Desk Coordinator

• Greet patients warmly, verify their appointment details, and assist with check-in procedures using various Electronic Health Record (EHR) systems.
• Manage multi-line phone systems with professionalism, answering inquiries promptly and routing calls appropriately.
• Conduct recall campaigns to re-engage patients
• Conduct insurance verification processes, including Medicare and Medicaid checks, ensuring accurate coverage information.
• Schedule patient appointments efficiently while coordinating with clinical staff to optimize clinic flow.
• Review and update medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Assist with documentation review related to care plans, CPT coding, ICD-10/ICD-9/ICD coding, and billing processes to support accurate medical billing and coding efforts.
• Perform administrative duties such as filing medical records, managing office supplies, and supporting overall office management tasks.
• Maintain excellent phone etiquette and provide exemplary customer service to ensure a positive patient experience from arrival through departure.
• Support administrative functions including intake procedures, insurance authorization, and data entry using computer based programs
• Manage and engage in the patient journey

Do you have experience in Medical office experience?, We are seeking a dynamic and compassionate Patient Service Front Desk Coordinator to join our holistic healthcare team. In this VITAL role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your ENERGETIC approach and attention to detail will ensure smooth clinic operations, accurate documentation, and a welcoming environment for all patients. This position offers an exciting opportunity to contribute to high-quality patient care through efficient patient experience management, front desk management, insurance verification, and medical records coordination. You are the Doctor’s number one go-to person. This is a high volume, fast-paced work environment., * Strong knowledge of EMR systems or fast learner in Computer systems.

• Experience in medical billing, coding (ICD-10/ICD-9/CPT), insurance verification, and health information management is helpful, but not necessary.
• Familiarity with HIPAA regulations to ensure patient privacy and data security.
• Excellent communication skills with the ability to mutli-task and demonstrate professional phone etiquette.
• Bilingual abilities are highly valued for serving diverse patient populations effectively.
• Prior clinic or medical office experience is preferred, but not necessary.
• Strong computer skills including typing (10 key typing), proficiency in Microsoft Office applications, and experience with various EHR systems.
• Exceptional organizational skills for managing medical records, documentation review, filing, and office management tasks.
• Ability to work efficiently in fast-paced environments while maintaining attention to detail in documentation review and administrative support functions.
• Problem solving skills

Join us in delivering outstanding patient service while supporting our mission of providing compassionate healthcare! This paid position offers an engaging environment where your skills in administrative support can truly make a difference in patients’ lives every day.