Patient Service Front Desk Coordinator

• Greet patients warmly and assist with check-in and check-out procedures using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Verify insurance coverage, perform insurance verification, and handle medical collections to ensure timely payments
• Schedule patient appointments accurately utilizing medical scheduling software and multi-line phone systems
• Manage patient records by filing, updating, and reviewing medical documentation in compliance with HIPAA regulations
• Assist with intake processes, including collecting medical history and updating care plans using EMR systems like Dentrix
• Answer multi-line phones professionally, providing clear communication and information to patients and providers
• Support billing processes by understanding CPT coding, ICD-10/ICD-9 coding, and Medicare requirements for accurate medical billing and documentation review

We are seeking a dynamic and compassionate Patient Service Front Desk Coordinator to join our healthcare team! In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative duties. Your energetic approach and attention to detail will ensure smooth clinic operations, accurate medical documentation, and positive patient experiences. If you thrive in a fast-paced environment and are passionate about healthcare support, this opportunity is perfect for you!, * Prior experience in a medical office setting or healthcare environment with clinic experience preferred

• Strong computer skills with proficiency in Microsoft Office, Dentrix, curve or similar practice management software
• Knowledge of medical terminology, ICD coding, CPT coding, and health information management standards such as HIPAA
• Excellent phone etiquette and customer service skills with the ability to handle sensitive information discreetly
• Bilingual abilities are highly valued to serve diverse patient populations effectively
• Demonstrated clerical experience including filing, data entry (10 key typing), and office management tasks
• Ability to navigate EMR systems like Epic, Meditech, Athenahealth, eClinicalWorks confidently
• Familiarity with dental terminology or dental office experience is a plus for clinics in that specialty
• Strong organizational skills with attention to detail in documentation review and insurance verification processes

Join us in making a difference by providing outstanding administrative support that enhances patient care! We are committed to fostering an inclusive environment where every team member can thrive. This paid position offers the opportunity to develop your skills within a supportive healthcare setting dedicated to excellence.

• Paid time off