Senior IT Technical Systems Analyst

Idaho Power - located in vibrant Boise, Idaho - is looking for a Senior IT Technical Systems Analyst to join our Information Technology (IT) team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with safe, reliable, affordable energy they depend on.

What does a Senior IT Technical Systems Analyst do for us?

With minimal supervision, they work on domain specific solution(s)/application(s) with strong business process and end-to-end technical knowledge. Their primary functions include:

• Acting as the main liaison between technologists and stakeholders

• Establishing and maintaining relationships with the designated business partners to support strategic objectives

• Facilitating solution assessment through analysis, management, communication of requirements, translation and alignment on solutions that meet IT strategy and business objectives

• Analyzing and assisting the business with defining and/or designing new business solutions and documenting solution(s)

• Being the first line of support for end users

• Troubleshooting and issue resolution

• Developing and maintaining complex reports and queries, + Gather business requirements, interpret technical specifications and relate them to system functionality

• Facilitate work sessions with stakeholders to design or redesign business processes to meet requirements

• Manage assigned project tasks

• Manage multiple technology projects/initiatives

• Communicate clearly with technical personnel along with all levels of business leadership and project stakeholders

• Prioritize course of action for self and others to ensure that work is managed effectively

• Effectively translate business requirements into design specifications that can be leveraged by a developer to create a solution that meets business objectives

• Proactively identify potential issues before they impact end users

• Respond promptly and professionally to issues identified by end users, assist in identification and implementation of resolution, This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

• Business analyst principles, requirements management, business case development, requirements elicitation, communication, analysis, advanced application functionality and process modeling

• Adaptive and predictive project management methodologies

• Creating technical design specifications

• Developing reports, dashboards, and queries

• Identifying, troubleshooting, and resolving issues with configuration items and development objects

Skills in:

• Requirements management from planning to execution

• Developing and tracking project requirements

• Verbal and written communication

• Meeting facilitation and negotiation

• Creating and maintaining business relationships

• Problem solving, making sound recommendations and managing stakeholder expectations

• Basic SQL capabilities

• Implementation of ERP systems and/or custom developed solutions

Ability to:

• Use sound judgment and decision making

• Understand table structures, + Bachelor’s degree in business, computer science, or related field

OR

• An equivalent combination of education, experience, training, and/or certifications

Experience:

• 5 or more years of professional level IT/business experience with a minimum of 3 years of business analyst experience, Building Partnerships, Communication, Decision Making, Facilitating Change, Planning and Organizing, Work Standards

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon.

Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West.

We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.