IT Support Technician

We are seeking a reliable and customer-focused IT Support Technician to join our team. This role is responsible for providing hands-on hardware support and front-line helpdesk assistance to end users across three manufacturing facilities under common ownership. The ideal candidate is a self-starter who can prioritize and resolve issues independently while delivering excellent service to a diverse workforce., * Serve as the first point of contact for all IT support requests, triaging and resolving hardware, software, and peripheral issues in a timely manner.

• Set up, configure, image, and deploy desktops, laptops, monitors, printers, scanners, and other end-user hardware.
• Perform routine hardware maintenance, repairs, and warranty coordination for workstations, laptops, and peripherals.
• Manage printer fleet including toner replacement, jam clearing, driver troubleshooting, and vendor coordination for service calls.
• Support onboarding and offboarding of employees by preparing equipment, configuring user accounts, and collecting assets.
• Troubleshoot basic connectivity issues including Ethernet drops, Wi-Fi connections, and docking stations.
• Document common issues and resolutions in the internal knowledge base to improve team efficiency.
• Provide patient, professional support to users of all technical skill levels, including shop floor and office staff.
• Travel between the three company locations as needed to provide on-site support.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent; associate degree in IT or related field preferred.

• 1-3 years of experience in a helpdesk or desktop support role preferred, but not required for strong candidates.
• Solid understanding of Windows 10/11 operating systems, including troubleshooting startup, driver, and update issues.
• Experience setting up and troubleshooting desktops, laptops, printers, and common peripherals.
• Strong customer service skills with the ability to communicate technical concepts to non-technical users.
• Ability to lift and move IT equipment (up to 50 lbs) and work in a manufacturing environment.
• Valid driver’s license and willingness to travel between sites.

Preferred

• CompTIA A+ or similar industry certification.
• Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Experience with ticketing systems for tracking and resolving support requests.
• Exposure to Active Directory or Entra ID for basic user account tasks (password resets, group membership).
• Experience working in a manufacturing or industrial environment.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Competitive compensation commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and industry certifications.
• Hands-on experience supporting IT operations across multiple manufacturing sites.
• A collaborative and supportive team environment.

Pay: $20.20 - $25.00 per hour